Meet GroupLink’s Customer Success team! GroupLink’s Customer Success team is a dedicated group of talented professionals with a wide range of skills and experience. We love what we do, and we do it with passion. We look forward to working with you.
Kathryn Thomas
Director, Customer Success
Kathryn is a customer’s first point of contact for product Training, Consultation, Configuration, Workflow and Business-Process design questions. She loves to show customers how to use eHD and provide information as quickly as possible. She enjoys spending time with family and watching every Chicago Cubs game. Go Cubs Go!
Email me: kthomas@grouplink.net
Andrea Pillsbury
Customer Administration Success
Andrea is a customer’s first point of contact for administrative matters (e.g., licensing, billing, financing, process paperwork, etc.) and questions regarding service contracts, RFI’s and RFP’s, etc. She enjoys helping Customer’s with their accounting and invoicing needs and in helping with many other things around the office. When she is not working she enjoys spending time with her husband and two little kids.
Email me: apillsbury@grouplink.net
Dan Cabrera
Customer Technical Success
Dan is a customer’s first point of contact for product technical questions. Dan’s main focus is the helpdesk from installation to configuration. Dan also supports ContactWise, eReferrals and SafestSchools. When away from the office, Dan enjoys making memories with his four children; snowboarding, golfing, volleyball, mountain biking and bowling.
Email me: support@grouplink.net
Alex Balan
Customer Technical Success
Alex has been working with GroupLink for the past 3 years. He is second level support as well as one of our iOS/Android App Developer. When Alex is not troubleshooting or developing software, he enjoys spending time with his family.
Email me: support@grouplink.net
The GroupLink Customer Success group also includes other team members in 2nd and 3rd level support, engineering and QA – with whom some of our customers engage within the customer support system. At this time our technical-success team is made up of the above, with 6 roles in Customer Success, 30 in software engineering and 7 in QA.