v12.0 – Public Release April 10, 2021
-New User Interface using Bootstrap
-Added the ability to add multiple attachments to a ticket at one time
-User Management Updates
-Option to hide Inactive Users
-Ability to delete multiple users at once
-Ability to filter by role
-Asset Import – Owner will now import as the username
-SLA Status has been added to the Permission Model
-Long subject and notes will be truncated
-Updated ticket tables to prevent parent/child loops
-Email to ticket will display as submitted. Carriage returns will stay.
-Asset Ticket Filter will show dates
v12.0 Quick videos
What to consider when looking for a helpdesk.